Katrina was my PA during my time as Borough Commander of Southwark, London. She also led a small team of administrative staff within the Borough Commander’s Office.

Katrina was an outstanding PA and provided exceptional support. She is a natural leader and possesses excellent communication skills. The quality of her written reports and minutes of meetings was of particular note – I cannot recollect a time when they needed amendment.

Karina possesses common sense and initiative in abundance and can be trusted to deal with confidential and delicate issues with the utmost discretion and professionalism. Her excellent interpersonal skills enabled her to defuse situations and to deal effectively with challenging or confrontational callers to the office.

Katrina demonstrated the ability to consider options for dealing with difficult scenarios, making fast time and effective decisions. She regularly delegated tasks and actions to senior officers and other members of staff – rightly earning the respect and confidence of colleagues at all levels.

In summary, Katrina is a loyal, hard-working, confident and articulate individual whose personality makes her a joy to work with. She possesses the skills and experience necessary to excel in her chosen profession.

Malcolm Tillyer – Retired Borough Commander Southwark Police